Q1:
How do I start a custom designed lanyard?
Simple. Send us the design or idea by email or facsimile. Please include the size, quantity and the date you need them by. One of our artists will design something for you.
Q2:
I’m not a good artist. Do you have graphic designers that can help me?
Yes!! We have graphic designers that will help you with designing your label. Send us your ideas by email mail or fax. The first hour of art time is included in the quote. Typically, it takes 1 hour to design a label. We would like to use this free hour efficiently, so please send us enough information to work with.
Q3:
I found the logo on the internet. Can I use it in my lanyard?
The unauthorized use of registered trademarks and copyrighted logos or designs is illegal. When requesting manufactured products with the use of these logos, we assume that you have obtained permission. We do, however, reserve the right to ask for written confirmation of this permission. Zone West Enterprises Ltd. accepts no responsibility or liability for any unauthorized of licensed or copyrighted material of any kind. Zone West Enterprises Ltd. reserves the right to refuse to manufacture material which may be deemed to be offensive or which may allegedly be in violation of any legal statute.
Q4:
What is your minimum order?
Our Custom lanyard minimum order is 100.
Q5:
What kind of file should I send?
You can send us the JPEG, PDF, DOCX, EPS, GIF, PNG, AI, PSD, SVG and CDR. We can work with pretty much any format. If you are not sure, please contact us.
Q6:
When can I expect to get a quote and the design back to me?
We strive to answer quotes within 24 hours. Once the quote is accepted by you a design can be ready in a day or two depending on the amount of work involved.
Q7:
What is the turnaround time?
The production time will be 3-4 weeks from the day you approve the artwork and confirm the order. The shipping time depends on the location and method that you chose. Overnight shipping is available.
Q8:
I didn’t see the lanyard style that I’m looking for in the custom lanyards page. Can you make different styles?
Yes. If you have specific style you are looking for, please contact us. We can help you create the lanyard with your specifications.
Q9:
I don’t have a lots of time. Can you rush the order?
It depends on the design and method in which the label is manufactured. We can make some lanyards in a very short time. Call for details.
Q10:
Can I return the lanyards?
Custom orders are made according to your specifications. We cannot accept returns on custom products. Please take the time to review the proof provided by our artist thoroughly. Once you have approved your order and the signed proof has been received by us indicating that your proof is correct, the order will be non-refundable / non-returnable.
Q11:
I have a lanyard that I like to make more of, but I didn’t order through Zone West. Can you remake them?
Yes, we can recreate an existing lanyard. Please send us a high resolution JPEG, the size and quantity for the quote. Depending on the original design, we may require the actual lanyard to match the design and the colour.
Q12:
Do you keep a record of our order?
Yes, we keep designs on file for a minimum of 10 years. If you decide to reorder, we will have your order in our system.
Q13:
Can I have a vector format file for our record?
There are additional charges for this service. Call for details.
Q14:
Do you carry stock lanyards?
Not at this point in time. Please check back in the future, or follow us on 
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